Terms and Conditions

Ordering Terms and Conditions

By placing an order the customer acknowledges agreement to the terms and conditions stated below and acknowledges having read and understood the important warnings on all products sold by Risk Response + Rescue and agrees to follow said instructions to the letter and intent.

Prices and Specifications

All prices are subject to change without notice. All specifications are based on each manufacturer’s representations and Risk Response + Rescue is not responsible for their accuracy or completeness and are subject to change without notice.


Payments shall be in the legal tender of Australia. Shipments may be held up to three weeks for a cheque to clear the bank. All fees incurred in collecting a past due account are the responsibility of the purchaser. A $30.00 fee will be charged for any cheque returned by the bank. Billing discrepancies must be reported within 10 days of invoice date.


All items for sale on Rescue Shop are shown inclusive of GST.


Delivery to the carrier constitutes delivery to the customer. Visible damage should be reported to the carrier when the package is received. Notify Risk Response + Rescue of any problems immediately. Claims reported more than 15 days after receipt may be denied.

Return Policy

View our Returns, Refunds and Exchanges Policy. No returns on rope, web, web products, or videos, unless the items was received in a damaged condition and return requested within 5 days of receipt of shipment. On all other returns, a return request must be requested within 15 days of invoice date.


RTO Code 90774


79 Auburn St, Wollongong NSW 2500

ABN 41 082 420 620

Rescue Shop
Contact Us

1300 0RESCUE

(02) 4283 9300

Copyright © 2018 Risk, Response and Rescue Pty Ltd